Refund Policy 

At Vaaluxe, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help with straightforward support.

1. Eligibility for Refunds

To be eligible for a refund:

• Items must be returned within 14 days after the delivery date.
• Products must be unused, unworn, and in the same condition that you received them.
• Items must be returned with all original tags attached and in the original packaging.
• Proof of purchase or receipt is required.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards or store credits
• Final sale or clearance items
• Customized or personalized products

3. Return Process
4. Initiate a Return: Contact our customer support team at Email: support@officialvaaluxe.com or (315) 952-2442 to request a return authorization.
5. Pack and Ship: Securely pack the item(s) in their original packaging. Include your receipt and return authorization number.
6. Return Address: Ship the item(s) to the following address:

         [Vaaluxe Return Address]

4. Refund Processing

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5 business days. The refund will be applied to your original payment method.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error (e.g., wrong item or defective product).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at Email: support@officialvaaluxe.com.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still haven’t received your refund, please contact us at [email address].

7. International Returns

International customers are responsible for any return shipping costs, customs duties, or additional fees associated with returning an item.

8. Contact Us

For any questions or assistance regarding refunds, please reach out to our customer support team:

Vaaluxe Customer Support

Email: support@officialvaaluxe.com

Phone: (315) 400-2475